eelj Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how eelj ("eelj", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who visit or register on the eelj online gaming platform at eelj.net.

This Policy applies to all personal data processed by eelj in connection with your use of the eelj platform, including registration, account management, deposits and withdrawals, gameplay, customer support interactions, and promotional communications. It applies to all players regardless of where in the Philippines they are located — whether in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other region.

This Policy should be read alongside the eelj Terms & Conditions, which govern your overall use of the eelj platform. By accessing or using eelj, you confirm that you have read, understood, and agree to the terms of this Policy.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), eelj acts as the personal information controller ("PIC") in respect of the personal data it collects and processes in connection with the eelj platform.

As personal information controller, eelj is responsible for ensuring that personal data is collected and processed lawfully, fairly, and transparently, and that appropriate technical and organisational measures are in place to protect that data from unauthorised access, loss, or disclosure.

Where eelj engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud infrastructure providers — those third parties act as personal information processors ("PIPs") under applicable Philippine law. eelj remains responsible for ensuring that PIPs provide sufficient guarantees of data protection compliance.

3. Data We Collect

eelj collects the following categories of personal data from players, depending on the nature of your interaction with the platform:

eelj collects only the minimum data necessary for the purposes stated above. We do not collect special categories of data such as racial or ethnic origin, religious beliefs, or health information, except where strictly required by applicable Philippine regulatory obligations.

4. How We Collect Your Data

eelj collects personal data through the following means:

• Direct collection: Data you provide voluntarily when registering an eelj account, completing KYC verification, making a deposit or withdrawal request, contacting eelj support, or participating in a promotion.
• Automated collection: Data collected automatically when you access the eelj platform, including IP address, device identifiers, browser data, and cookies. This data is collected using standard web technologies including HTTP logs and cookie-based tracking tools.
• Third-party collection: Data received from identity verification service providers, payment processors (such as GCash, Maya, BPI, and BDO), and fraud prevention partners in connection with the processing of your transactions and verification of your identity.
• Publicly available sources: In certain cases, and only where permitted by applicable Philippine law, eelj may supplement the personal data you have provided with information from publicly available sources for the purposes of identity verification or fraud prevention.

5. How We Use Your Data

eelj uses the personal data it collects for the following purposes:

• Account registration and management: To create, verify, and maintain your eelj player account, including processing your registration details and updating your account information when you request changes.
• Identity verification and KYC: To verify your identity, confirm that you are 21 years of age or older, and fulfil our Know Your Customer obligations under Philippine anti-money laundering and gaming regulations.
• Payment processing: To process deposits and withdrawals through your chosen payment method (GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, or Coins.ph), verify payment method ownership, and maintain transaction records.
• Regulatory compliance: To fulfil eelj's obligations under applicable Philippine law, including anti-money laundering (AML) compliance, reporting to PAGCOR and other regulatory bodies, and responding to lawful requests from law enforcement or government authorities.
• Responsible gaming: To monitor gameplay patterns, identify potential signs of problem gambling, apply responsible gaming interventions (such as deposit limits or session reminders), and process self-exclusion requests.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of the eelj platform or its bonus systems.
• Customer support: To respond to your inquiries, resolve disputes, process complaints, and maintain records of support interactions for quality and training purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent or where eelj has a legitimate interest in keeping you informed about relevant offers. You may opt out of marketing communications at any time.
• Platform improvement: To analyse aggregated usage data for the purposes of improving the eelj platform, optimising game performance, and enhancing the overall player experience.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, eelj processes your personal data on the following legal bases:

• Consent: Where you have given your express, freely given, specific, informed, and unambiguous consent to the processing of your personal data — for example, in connection with marketing communications or optional data sharing.
• Contractual necessity: Where processing is necessary for the fulfilment of the contract between you and eelj — specifically, the Terms & Conditions governing your eelj player account. This covers account registration, payment processing, and the provision of gaming services.
• Legal obligation: Where processing is necessary for eelj to comply with a legal obligation under Philippine law — including AML reporting obligations, PAGCOR regulatory requirements, and responses to lawful court orders or government authority requests.
• Legitimate interests: Where processing is necessary for the purposes of legitimate interests pursued by eelj, provided those interests are not overridden by your own fundamental rights and freedoms. This includes fraud prevention, platform security, responsible gaming monitoring, and platform improvement analytics.

Where eelj relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw consent, please contact the eelj support team or use the communication preference settings in your eelj account dashboard.

7. Sharing Your Data

eelj does not sell, rent, or trade your personal data to any third party. eelj may share your personal data only in the following circumstances:

• Payment processors: Your financial data is shared with payment service providers (such as GCash, Maya, BPI, BDO, and UnionBank) solely for the purpose of processing your deposit and withdrawal transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: Your identity documents and biometric verification data may be shared with licensed third-party KYC service providers engaged by eelj to fulfil its verification obligations under Philippine gaming regulations.
• Regulatory and law enforcement authorities: eelj may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Philippine National Police (PNP), or other competent authorities where required by law, regulation, or lawful order.
• Cloud and infrastructure providers: Technical data may be processed by eelj's cloud infrastructure and hosting providers who act as personal information processors under written agreements that require them to maintain appropriate data protection standards.
• Fraud prevention partners: Where eelj has reasonable grounds to suspect fraudulent activity or misuse of the platform, relevant data may be shared with industry fraud prevention networks or databases.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or a substantial part of eelj's business assets, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

8. Cookies & Tracking Technologies

The eelj platform uses cookies and similar tracking technologies (including web beacons, pixel tags, and session identifiers) to deliver a functional, secure, and personalised gaming experience. By continuing to use the eelj platform, you consent to the use of cookies in accordance with this Policy.

eelj uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the eelj platform to function. They enable core features such as maintaining your logged-in session, processing financial transactions securely, and enforcing security controls. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences (such as language settings and display options) to provide a more personalised experience on the eelj platform.
• Analytical cookies: These cookies collect aggregated, anonymised data about how players use the eelj platform — such as which games are most popular and where players encounter difficulties. This data helps eelj improve the platform experience. No individual player is identified through analytical cookies.
• Security cookies: These cookies help eelj detect and prevent fraudulent activity, bot access, and unauthorised account access attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the eelj platform, including the ability to log in and access your account.

9. Data Retention

eelj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active accounts: Personal data associated with an active eelj account is retained for the duration of the account relationship and for a minimum period after account closure as required by Philippine AML regulations and gaming regulatory requirements.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of the transaction in accordance with the Anti-Money Laundering Act (RA 9160, as amended) and AMLC regulations.
• KYC documentation: Identity verification documents are retained for a minimum of five (5) years following account closure, or longer where required by applicable regulatory obligations.
• Support correspondence: Customer support records are retained for a period of three (3) years from the date of the interaction, unless a longer retention period is required for ongoing dispute resolution or legal proceedings.
• Marketing data: Data processed solely on the basis of your consent for marketing purposes is retained until you withdraw your consent or request deletion, whichever occurs first.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents it from being re-identified.

10. Data Security

eelj implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and the eelj platform;
• Encryption of sensitive data at rest, including identity documents and financial information;
• Access controls that restrict access to personal data to eelj personnel and processors who have a legitimate need for it in the course of their duties;
• Regular security audits and penetration testing of eelj's platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Documented data breach response procedures, including timely notification to the National Privacy Commission and affected individuals in accordance with NPC Circular 16-03.

While eelj takes its data security obligations seriously, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your eelj account login credentials. Never share your password with anyone, and contact eelj support immediately if you suspect unauthorised access to your account.

11. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by eelj:

• Right to be informed: The right to be notified of how your personal data is collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data eelj holds about you, together with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate, outdated, or incomplete personal data that eelj holds about you.
• Right to erasure or blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful — subject to eelj's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, on grounds relating to your particular situation.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that eelj has processed your personal data in a manner that violates the Data Privacy Act of 2012 or its Implementing Rules and Regulations.

To exercise any of these rights, please contact the eelj Data Protection Officer through the details provided in Section 14 of this Policy. eelj will respond to all data subject rights requests within thirty (30) days of receipt, in accordance with NPC guidelines.

12. Children & Minors

The eelj platform is strictly for individuals who are 21 years of age or older, in accordance with Philippine online gaming regulations. eelj does not knowingly collect or process personal data from individuals under the age of 21.

All registration applications are subject to age verification as part of the eelj KYC process. Where eelj discovers that personal data has been collected from an individual under the age of 21, that data will be immediately deleted, the associated account will be permanently closed, and the matter may be referred to the appropriate Philippine authorities.

13. Amendments to This Policy

eelj reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC regulations, or eelj's data processing practices. Where a material change is made to this Policy, eelj will provide reasonable advance notice to registered players via email notification or a prominent notice on the eelj platform.

Your continued use of the eelj platform after the effective date of any updated Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with the changes, you have the right to request account closure in accordance with the eelj Terms & Conditions.

The most current version of this Privacy Policy will always be accessible at eelj.net/privacy-policy. The "Last Updated" date at the top of this Policy will reflect the date on which the most recent revision was made. We encourage you to review this Policy periodically to stay informed of how eelj protects your personal data.

14. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or eelj's handling of your personal data, please contact the eelj Data Protection Officer through the following channels:

• Support page: Visit the eelj Support page to submit a data privacy inquiry directly to our team. Support is available 24 hours a day, 7 days a week.
• Email: [email protected] — please note that this email address is displayed as plain text only and is not a clickable link.

eelj will acknowledge receipt of your inquiry within five (5) business days and will respond in full within thirty (30) days in accordance with NPC guidelines.

If you are not satisfied with eelj's response, or if you believe that eelj has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.