Gaming Should Always Be Fun, Not a Problem
At eelj, responsible gaming is not just a checkbox — it is a core part of how we operate. We give every Filipino player the tools, information, and support they need to stay in control.
eelj Responsible Gaming Policy
eelj is one of the Philippines' trusted online gaming platforms, and we take that responsibility seriously. We believe that gambling — whether it's spinning the slots, playing bingo, or betting on your favorite PBA team — should always be an enjoyable form of entertainment, not a source of stress, debt, or harm.
Responsible gaming is built into the way eelj operates from day one. We follow all applicable PAGCOR regulations and actively promote a safe, fair, and transparent environment for every Filipino player on our platform — from Manila to Cebu, Davao to Quezon City, and everywhere in between.
This page outlines the tools available to you, the warning signs of problem gambling to watch out for, and the steps eelj takes to protect every player. If you ever feel that gambling is no longer fun for you, the resources and controls on this page are here to help.
Gambling involves financial risk. Never wager more than you can comfortably afford to lose. Gambling is not a reliable way to earn income, pay off debts, or solve financial problems. Please set a budget before you play and stick to it.
eelj's responsible gaming framework covers four key areas: age verification, player self-assessment, account management tools, and access to professional support. Each of these is described in detail below. We encourage all players to read this page carefully — whether you're a new player or a long-time eelj member.
eelj operates in accordance with PAGCOR guidelines on responsible online gaming. PAGCOR — the Philippine Amusement and Gaming Corporation — is the primary regulatory body overseeing licensed online gaming in the Philippines. Players who need additional guidance are encouraged to explore resources available through official Philippine government and PAGCOR channels.
Our Responsible Gaming Pillars
Six core commitments that guide how eelj keeps every Filipino player safe, informed, and in control of their gaming experience.
Strict 21+ Age Verification
Every new eelj account goes through a mandatory KYC verification process that confirms the player is at least 21 years old before any deposit or play is permitted. Government-issued Philippine IDs are required. Underage gambling is not tolerated under any circumstances.
Deposit & Loss Limits
eelj players can set daily, weekly, or monthly deposit limits and loss limits directly through their account settings. Once a limit is set, it takes effect immediately and cannot be increased within the same cooling-off period — protecting you from impulsive decisions during a losing streak.
Session Time Reminders
Long gaming sessions can blur your sense of time and money. eelj allows you to set session duration alerts so you receive an on-screen reminder when you've been playing for your chosen length of time — helping you take regular breaks and stay aware of how long you've been active.
Self-Exclusion
If you feel your gambling is getting out of hand, eelj's self-exclusion tool lets you voluntarily block access to your account for a fixed period — 30 days, 90 days, 6 months, or permanently. During a self-exclusion period, your account is locked and no deposits can be made. Contact the eelj support team to activate this immediately.
Cool-Off & Reality Check
Need a short break without fully self-excluding? eelj's cool-off feature lets you pause your account for 24 hours to 7 days. During this time, you won't be able to log in or deposit. It's a useful first step if you notice your playing habits starting to shift.
24/7 Player Support
The eelj support team is available around the clock — including weekends and Philippine public holidays. If you have concerns about your gaming behavior or need help accessing any responsible gaming tool, reach out through the eelj Support page. We're here to help, not judge.
Is Your Gaming Still Under Control?
Take a moment to reflect honestly on the questions below. This is not a medical diagnosis — it's a starting point for self-awareness.
Ask yourself the following questions. If you answer "yes" to two or more, eelj strongly encourages you to use our responsible gaming tools or reach out to a professional support service.
Do you find yourself spending more money on gambling than you originally planned, or chasing losses to try to win back what you've lost?
Have you borrowed money, sold personal belongings, or used funds meant for bills, rent, or daily expenses in order to gamble?
Do you feel restless, irritable, or anxious when you try to cut back on gambling or when you can't access a gaming platform?
Has gambling caused tension in your relationships with family members, friends, or colleagues — or have you lied to people close to you about how much you gamble?
Do you think about gambling frequently throughout the day, including when you're at work, at school, or spending time with your family?
Have you tried to stop or reduce your gambling on your own, but found yourself going back to it despite your best intentions?
Tools Available in Your eelj Account
All responsible gaming tools are built directly into your eelj player account. You don't need to call anyone or fill out forms — most controls can be activated instantly from your account settings. For self-exclusion requests, our 24/7 support team can action these within minutes.
eelj is committed to making these tools easy to find and use. We deliberately do not bury them in menus or add friction to the process. If you decide you need to limit or stop your play, we want to make that as simple as possible.
Deposit Limit
Cap the total amount you can deposit into your eelj account in a given day, week, or month. Limits are applied immediately when reduced and require a cooling-off period before they can be raised again.
Loss Limit
Set a maximum net loss amount over a defined period. Once your loss limit is reached, eelj will automatically prevent further play or deposits until the period resets — keeping your bankroll within the boundary you set.
Session Time Limit
Define how long you want your gaming sessions to last. When your session time is up, eelj will prompt you with a reminder and, if you choose, automatically log you out to encourage a break.
Cool-Off Period
Take a short voluntary break of 24 hours up to 7 days. Your account will be temporarily inaccessible, no deposits can be processed, and no marketing communications will be sent to you during this period.
Self-Exclusion
Request a longer voluntary exclusion of 30 days, 90 days, 6 months, or permanently close your account. During exclusion, your account is fully locked and eelj will not send you any promotional materials or re-engagement offers.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising these warning signs early — in yourself or someone you care about — is the first step toward getting help.
Spending more time or money gambling than you intended to
Gambling to escape stress, depression, anxiety, or personal problems
Lying to family or friends about the extent of your gambling activity
Borrowing money or selling items to fund your gambling
Chasing losses — continuing to bet in an attempt to recover what you've already lost
Neglecting work, school, family responsibilities, or personal health because of gambling
Feeling irritable, anxious, or restless when you're not able to gamble
Repeatedly attempting to cut back or stop gambling but being unable to follow through
Gambling with money set aside for essential expenses like food, rent, or electricity
Feeling guilty, ashamed, or distressed about your gambling after the fact
If you recognise these signs in yourself, please reach out for help. You don't have to wait until things get worse. The eelj support team is available 24/7 through the Support page, and professional help is available through qualified counselling services in the Philippines.
Enjoy eelj — On Your Own Terms
Responsible gaming and great entertainment are not opposites. eelj is designed so that Filipino players can enjoy world-class slots, bingo, live casino, and more — with the controls and support they need to stay safe.
21+ only. Gambling involves risk. Please play within your means. eelj supports responsible gaming in accordance with PAGCOR guidelines.